Early Morning Preparations
The day begins before sunrise at our service headquarters in McKinney. The morning starts with our daily team huddle, where we review the day’s service calls and emergency requests that came in overnight. There’s nothing quite like that first sip of coffee while checking our service vans’ inventory of essential parts and tools.
On the Road
By 7:30 AM, we’re already heading to our first calls. Today’s schedule is typical for summer in Texas – a mix of:
• Routine AC maintenance appointments
• Emergency cooling system repairs
• New system consultations
• Regular HVAC inspections
Customer Care is Priority
Each home or business we visit presents unique challenges. Whether it’s diagnosing a complex cooling issue or performing preventative maintenance, our focus remains on delivering exceptional service. We take pride in explaining everything to our customers in clear, understandable terms.
Afternoon Challenges
The Texas heat peaks in the afternoon, which often brings urgent calls from customers dealing with AC problems. This is when our training and experience truly shine, as we work efficiently to restore comfort to homes and businesses.
End of Day
Before heading home, we ensure all paperwork is complete, vans are restocked, and tomorrow’s routes are planned. It’s satisfying knowing we’ve helped keep our community comfortable through another scorching Texas day.
Being part of a team dedicated to customer service and technical excellence makes every day rewarding. While the work can be challenging, especially during extreme weather, knowing we’re helping our neighbors stay comfortable makes it all worthwhile.